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Please help us to provide a better service for you, our patients.
1. If you are calling personally or telephoning Surgery regarding
an urgent medical problem, please stress the urgency to the
receptionist on duty and your call will be transferred to one of the
Doctors for full assessment.
2. Make non-urgent appointments as far in advance as possible.
3. Cancel any appointment which you have made but subsequently
find you are unable to keep, as far in advance as possible, thus
enabling that appointment to be re-allocated to another patient.
4. Don't arrive at Surgery too far in advance of your appointment
time, thus avoiding overcrowding in the waiting areas.
5. If you wish to speak to any of the Doctors regarding a non-urgent
matter, please telephone out of Surgery hours i.e. 11.30am - 12.00
noon is usually the most suitable time and avoids interruptions during
Surgery consultations.
6. Please be a patient patient. At all times emergencies take
priorities.
7. If you have any comments regarding our service to you, please
inform the Doctor personally. 8.
The Surgery considers aggressive behaviour to be any personal, abusive
or threatening comments, bad language, physical contact and aggressive
gestures. In keeping with the rest of the National Health Service we
operate a 'zero tolerance policy' with respect to the
protection of all staff. This means that no abuse of Doctors or staff
is acceptable whether verbal or physical and any patient behaving in
this manner will be removed from the Surgery list with immediate
effect. In some cases the police will be informed. |
